OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
76 ratings and 59 comments received in the last 90 days.
04 August 2026
Sales person Rebecca out standing. Could not have been more helpful to me. Positively knows her product, such a nice person to deal with.
04 August 2026
The whole experience went very smoothly
03 August 2026
Laura just made the process of buying a new car so easy and stress free. Picking it up was also stress free and an enjoyable experience. Thank you Laura!
03 August 2026
I had a great experience picking and ordering my new car, Jennifer was excellent she made me feel at ease straight away as this is my first car, Jennifer made the process so easy and straightforward with no stress whatsoever.
02 August 2026
people lovely at arnold clarke especially Rebecca Moore
25 July 2026
Very simple to enquire and purchase
22 July 2026
Rebecca the consultant was friendly and helpful
21 July 2026
It went well. Good service, friendly assistance.
19 July 2026
Efficient,knowledgeable and friendly staff. Car attractively presented. All the new technology explained in full with no rush.
23 August 2026
No problems. Dealt with smoothly. Helpful and friendly.
20 August 2026
My car needed a replacement part under warranty. Service Dept checked over tyres, brake pads and gave it a wash. Couldn't fault the service I received
19 August 2026
Great service completed well on time
16 August 2026
Best customer service at mini . Nothing is to much trouble and staff are always cheerful .
16 August 2026
Found the staff efficient and effective. They informed me what was happening in a friendly manner at all times . The car was clean on return . However the car has not been repaired as water still getting in footwell.
12 August 2026
Fast service
11 August 2026
Everything was very smooth
10 August 2026
Good service overall, Dawn very good and communication throughout excellent. Also very happy with the condition of my car afterwards, very good wash and hoover, thanks.
05 August 2026
Staff very welcoming and chatty. Lovely clean welcoming showroom.
03 August 2026
Excellent customer service as always from lynsey. Although I have dine this survey as requested before. Also a very nice person answering the telephone to direct enquiries.
FIND Arnold Clark Irvine.
Address
- Ayr Road, Irvine, KA12 8BZ
Opening Hours
- Mon–Fri:09:00 - 20:00
- Sat:09:00 - 18:00
- Sun:11:00 - 18:00
Phone
- 01294 440863
Irvine and the surrounding areas, including Kilmarnock, Ayr, Kilwinning and Troon
Address
- Ayr Road, Irvine, KA12 8BZ
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 12:30
- Sun:CLOSED
Phone
- 01294 440859
Irvine and the surrounding areas, including Kilmarnock, Ayr, Kilwinning and Troon
04 August 2026
The service from Laura at the dealership was fantastic, she answered all our questions and made the whole experience a pleasure. The only reason it's not 5 stars is the delay in the delivery of the vehicle.