OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
56 ratings and 35 comments received in the last 90 days.
14 June 2025
Fantastic
11 June 2025
Laura the advisor was extremely knowledgeable and helpful and is a real asset to Fairbairns in Irvine.
06 June 2025
Communication was excellent and staff very approachable.
17 May 2025
It was one of the easiest cars I've ever bought
16 May 2025
Laura was excellent as always, would give her 20 if I could!!
30 April 2025
Laura was lovely and made the whole experience very smooth. She was also very knowledgeable about the tech in the car.
12 April 2025
The knowledge and experience of the sales advisor was invaluable to me. Great communication from start to finish very personable.
01 April 2025
I was on the new system and even though my handover was supposed to be 27th the new system wouldn't let me get my new car so I had sat in it linked my phone to it but then had to walk away from it didn't get it till the 30th
26 March 2025
Everything was explain by Laura totally and I was completely satisfied with the service I received
15 June 2025
Again service was perfect
12 June 2025
Staff were pleasant.
10 June 2025
Very efficient
10 June 2025
Everything was so easy and stress free
28 May 2025
Fast , reliable and efficient . Explained the process and exceeded expectations
26 May 2025
Pleasant staff
26 May 2025
Staff all very accommodating, and all willing to make the process as smooth as possible
24 May 2025
Very quick, efficient and informative
17 May 2025
Yes it was good
10 May 2025
No complaints
15 June 2025
My sales consultant, Callum was excellent throughout.